会话技能

　　1.试题分析

　　2.交际错误可能涉及的范围

　　2.1会话双方的身份、关系

　　老板——职员 老师——学生 海关人员——乘客

　　邮局人员——顾客 售货员——顾客 银行人员——顾客

　　医生——病人 饭店前台——客人 售票员——乘客

　　侍者——客人 丈夫——妻子 父母——儿女

　　朋友之间 同事之间 同学之间

　　2.2会话场合——正式程度来源北京安通学校

　　正式的表达方式：一般使用问句、情态动词(would，could，may，shall等)、句子比较长

　　非正式的表达方式：一般使用省略句、有疑问但使用正常语序、用词口语化、句子比较短

　　2.3中西文化差异造成的交际表达方式不同

　　2.4会话内容

　　3.会话内容

　　3.1会面

　　3.1.1初次见面

　　3.1.2再次见面、打招呼、再见

　　3.2询问

　　3.2.1问时间

　　3.2.2问天气

　　3.2.3问路

　　3.2.4问个人情况

　　3.2.5问个人观点

　　3.2.5.1订立约定

　　3.2.5.2提建议

　　3.2.5.3提供帮助

　　3.2.5.4个人喜好

　　3.2.5.5请帮忙

　　3.3听到消息

　　3.4消极谈话内容

　　3.4.1抱歉

　　3.4.2抱怨

　　3.5其他场景

　　3.5.1打电话

　　3.5.2购物

　　3.5.3看病

　　1.老板——职员

　　• Boss: Have you typed the letter to Mr. Johnson?

　　• Secretary: I’ve just typed it. Here you are.

　　• Boss: And the letter to Mr. Bailey?

　　• Secretary: I haven’t typed that one yet.

　　• Boss: Has Mr. Davies phoned?

　　• Secretary: No, he hasn’t phoned yet.

　　• Boss: Have you phoned Mr. Jackson?

　　• Secretary: Yes. I phoned him a moment ago. He wasn’t in his office. I’m going to phone again in a few minutes.

　　• Boss. Thank you.

　　• A: Now, you’re an engineer, Mr. Green?

　　• B: Yes, that’s right. I’ve been an electrical engineer for four years.

　　• A: But where are you working now?

　　• B: Well, I’m working for Robinsons at the moment.

　　• A: You used to work for Johnson Brothers.

　　• B: Yes, that’s right.

　　• A: Now, tell me, do you speak French or German?

　　• B: Well, I’m learning French.

　　• A: Ah, good. There’s a very good job here which requires a minimum knowledge of French.

　　2.老师——学生

　　• Li: Excuse me, miss.

　　• Librarian: Yes. May I help you?

　　• Li: I’m new student here. I wonder if someone might have time to show me around.

　　• Librarian: I’d be very glad to do so, but I’m busy now. Could you come back about 3:30?

　　• Li: Sure. 3:30 this afternoon.

　　• Librarian: Good. See you later.

　　• Li: Thank you. Bye-bye.

　　3.海关人员——乘客

　　• A: How many pieces of luggage do you want to check, sir?

　　• B: I have two.

　　• A: Fine. Do you have any hand luggage?

　　• B: Yes. I have these two small shoulder bags.

　　• A: That’s fine. But your luggage is three kilos overweight, so I’ll have to charge you.

　　• B: Just a minute, please. I’ll carry my dictionary in my hand and then it won’t be overweight.

　　• A: That’s fine, sir. Your flight leaves from Gate 13A at 7:15 exactly.

　　• B: Which direction is Gate 13A?

　　• A: It’s over there, to your left.

　　• B: Thank you. That’s 7:15?

　　• A: Yes, sir.

　　• B: Thank you.

　　4.售货员——顾客

　　• A: Good morning, sir. Can I help you?

　　• B: Yes, I’m looking for a present, for my wife.

　　• A: Ah, this handbag is very nice, sir.

　　• B: Is it expensive?

　　• A: Oh, no, sir. It’s quite cheap. It costs 15 pounds.

　　• B: Fifteen pounds! That’s too expensive, I’m afraid.

　　• A: Look at this vase, sir.

　　• B: No, that one’s too big. What about the one next to it?

　　• A: Ah, yes, sir. This one is smaller and it’s cheaper.

　　• B: How much does it cost?

　　• A: Eleven pounds 30.

　　• B: Eleven pounds 30. That’s much more expensive than I expected. What about a book.

　　5.银行人员——顾客

　　• Bank Clerk: Can I help you?

　　• Ling: Yes. I’d like to open an account, please.

　　• C: What sort of account did you have in mind?

　　• L: I’m not sure. Perhaps you can make some suggestions to me.

　　• C: How much money do you plan to keep in your account on a regular basis?

　　• L: I don’t have much.

　　• C: Oh, I see. What you really need is a checking account so you can pay your bills.